Shipping Policy

Handcrafted with Care

Every Pixie Park creation is carefully handcrafted and packaged with attention to detail. We want your order to arrive safely and be ready for your next magical adventure.

Processing Time

Most orders ship within 1–3 business days after your order is placed.

During holidays, special promotions, or periods of high demand, processing times may be slightly longer. If there is a significant delay, we'll contact you as soon as possible.

Shipping Methods

Orders are shipped through the United States Postal Service (USPS) using the shipping method selected during checkout.

Tracking information is provided for every shipment so you can follow your order's journey.

Packaging

Each order is carefully packaged to help protect your handcrafted accessories during transit.

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the packaging and product so we can assist you.

Incorrect Shipping Address

Please verify your shipping address before completing your purchase.

Pixie Park Co. is unable to replace or refund orders shipped to an incorrect address provided during checkout.

Lost or Delayed Packages

Once the shipping carrier has accepted a package, delivery times are outside of our control.

If your package appears lost or significantly delayed, please get in touch with us, and we'll gladly help you work with the carrier to locate your shipment.

International Shipping

Pixie Park Co. proudly ships to many destinations around the world.

International shipping rates and estimated delivery times are calculated at checkout based on your destination and selected shipping method.

Please note that international customers are responsible for any customs duties, import taxes, VAT, or other fees assessed by their country's customs authorities. These charges are not included in the purchase price or shipping cost and are the responsibility of the buyer.

Delivery times may vary due to customs clearance procedures and local postal services.

Holiday Shipping

During the holiday season or other periods of unusually high order volume, processing and delivery times may be longer than normal. We appreciate your patience and will always do our best to ship your order as quickly as possible.