Returns and Exchanges

Returns & Exchanges

Our Goal

Your happiness is important to us. Every Pixie Park Co. accessory is individually handcrafted and carefully inspected before it ships. If something isn't right with your order, we're committed to working with you to make it right.

Returns

We accept returns of unused items within 10 days of delivery.

To be eligible for a return:

Item must be unused and unworn.
Item must be returned in its original condition.
Item must include all original packaging.
Return requests must be made within 10 days of delivery.

Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Include:

Your order number
A brief description of the issue
Photos of the item and packaging

We'll work quickly to resolve the problem.

Exchanges

If you'd like a different design or color, please contact us before placing a new order.

Because each item is individually handcrafted, exchange availability depends on current inventory.

Non-Returnable Items

The following items cannot be returned:

Custom or personalized orders
Items damaged after delivery
Clearance or final sale items (when applicable)
Items that have been used or show signs of wear, perfumes, cosmetics, pet hair, smoke, or other conditions that prevent them from being sold as new are not eligible for return.